One of the most common phone calls we receive at MLM is the “help me” phone call from homeowners who have water in their basement. We have a tremendous amount of compassion for people who call with this dilemna. Most people have recently purchased their home within the past year and are, as you can imagine,
Many of our clients live in the same neighborhood and many of our referrals come to us through one neighbor talking to another. We are commonly seen in Chevy Chase, Cleveland Park, and Kensington to name a few of the larger communities where you can often find us working on a project. Who is working in your neighborhood?
I have walked into many homes and watched fear and apprehension wash over the faces of potential clients when I mention that our process involves a designer. The assumption is that having a designer on the team means it will be too expensive. Almost everyone has a budget that they intend to work within. For those with a more limited budge,
A critically important aspect of remodeling is completing projects on time. So often I hear clients balk at completion dates with responses like, “I will add two weeks to that”. These prospective clients are reacting to the assumption that there are always delays. Loose and often missed completion dates are a pandemic problem in the home improvement industry and one that we take every measure to avoid.